By Karen Leland
Customer carrier For Dummies, 3rd variation integrates the unbeatable details from customer support For Dummies and on-line customer support For Dummies to shape an all-in-one advisor to client loyalty for giant and small companies alike. The ebook covers the basics of carrier promoting and offers up to date suggestion on such basics as aid desks, name facilities, and IT departments. Plus, it indicates readers the way to take inventory in their customer support strengths and weaknesses, create invaluable consumer surveys, and research from the successes and screw ups of companies similar to theirs.
Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting staff, a world consulting enterprise focusing on caliber provider consulting and coaching for such consumers as Oracle, IBM, Avis, and Lucent.